TERMS AND CONDITIONS

1 PAYMENT & PRICING
1a A non-refundable deposit for 50% of the order value or 100% where orders are under £50.00 is payable once you sign and approve proofs and before any work goes ahead on your order.
1b The remaining balance is payable prior to final delivery of your order.
1c Hand Made by Rachel reserve the right to change the prices on any product at any time.
1d Prices confirmed at the time of booking will not be affected.

2 PROOF READING
2a Proof reading is the customers responsibility and if changes are required after approval, you may incur extra costs and delay your delivery.

3 CANCELLATION & REFUNDS
3a If an order is cancelled, all completed work in excess of the deposit must be paid for.
3b Hand Made by Rachel reserve the right to keep the initial deposit.
3c Only goods that are faulty will be exchanged or refunded.

4 POSTAGE & PACKAGING
4a All postage is sent by Royal Mail and charged at a standard rate of £4.99 per order.
4b Special Delivery can be used which will insure your stationery in the event of loss, this cost will be added to your stationery order.
4c Hand Made by Rachel will not be held responsible for any loss or damage made in transit.

5 HAND MADE PRODUCTION
5a All items are individually hand made, therefore may vary slightly.

6 COPYRIGHT
6a All designs are copyright of Hand Made by Rachel and should not be copied without prior agreement.

7 SAFETY
7a Please not that due to the nature of these products and materials, they are not suitable for children.